Privacy Policy

Effective Date: July 27, 2026
Last Updated: July 27, 2026

American Plumbing, Heating, Cooling & Electrical (“American,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit an online form, communicate with us, or use our services.

This Privacy Policy also includes the terms governing our SMS and text-message communications. We do not maintain a separate SMS Terms & Conditions page.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Service address, billing address, or mailing address

• Email address

• Telephone number

• Information about your home, property, equipment, or service needs

• Appointment and scheduling information

• Details contained in service requests, estimates, invoices, work orders, or customer communications

• Payment and transaction information

• Reviews, survey responses, comments, or feedback

• Communication and marketing preferences

• Any other information you choose to provide

We may also automatically collect certain information when you use our website, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Referring website

• Pages viewed

• Date and time of website activity

• General location information

• Cookie and website analytics information

How We Use Your Information

We may use the information we collect to:

• Respond to service requests, questions, and inquiries

• Schedule, confirm, update, and complete appointments

• Provide estimates, repairs, installations, maintenance, inspections, and other requested services

• Send billing notifications, payment information, receipts, and account communications

• Send appointment reminders, dispatch notifications, technician arrival updates, and job-completion surveys

• Provide customer support

• Maintain customer, warranty, and service records

• Process payments and prevent fraudulent transactions

• Send maintenance reminders, newsletters, service announcements, promotional offers, and marketing communications

• Improve our website, services, customer experience, and business operations

• Analyze website traffic and customer engagement

• Comply with applicable laws, regulations, and legal obligations

• Protect our customers, employees, business, website, and systems

Consent to receive marketing communications is not a condition of purchasing goods or services from American Plumbing, Heating, Cooling & Electrical.

Email Communications

When you contact us, request service, or express interest in our services, we may use your email address to send service-related and promotional communications as permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from promotional emails will not prevent us from sending transactional or service-related communications regarding an existing appointment, requested service, invoice, payment, warranty, or customer account.

We will not resubscribe you to promotional communications without your permission.

SMS and Text-Message Communications

By providing your telephone number and opting in to receive text messages, you consent to receive informational, transactional, customer-care, and marketing text messages from American Plumbing, Heating, Cooling & Electrical at the number provided.

Messages may include:

• Billing notifications

• Appointment confirmations and reminders

• Dispatch notifications

• Technician arrival updates

• Service updates

• Job-completion surveys

• Maintenance reminders

• Customer-support communications

• Promotional offers and marketing messages

Messages may be sent using an automatic telephone dialing system, automated technology, or similar messaging technology.

Consent is not a condition of purchase.

Message and data rates may apply. Message frequency varies.

To stop receiving text messages, reply STOP to any message. Once your opt-out request is processed, no further text messages will be sent unless you later provide renewed consent. You may receive one final message confirming that your opt-out request was processed.

For assistance, reply HELP, call us at 970-748-8667, or email Office@aphsolar.com.

Wireless carriers are not responsible for delayed or undelivered messages.

We do not sell, rent, or share SMS opt-in information, telephone numbers, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

We may share information with trusted service providers that help us operate our messaging program, including telecommunications providers, customer relationship management platforms, dispatch systems, and SMS delivery vendors. These providers may only use the information as necessary to perform services on our behalf.

Website and Online SMS Opt-In

When you submit a website form and affirmatively sign up to receive text messages, the following terms apply:

By submitting this form and signing up for texts, you consent to receive text messages from American Plumbing, Heating, Cooling & Electrical at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link, where available, and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties or affiliates for marketing or promotional purposes. Privacy Policy and SMS Terms & Conditions: https://americanpha.com/privacy/

Submitting a website form without affirmatively selecting or agreeing to the SMS opt-in option does not constitute consent to receive marketing text messages.

Verbal SMS Opt-In

American Plumbing, Heating, Cooling & Electrical may collect SMS opt-in consent verbally from customers.

Customers may opt in to receive text messages in person at a physical business location or during a telephone call with our staff.

When a customer registers for the first time or provides a telephone number, trained staff may ask whether the customer would like to opt in to receive SMS-based:

• Billing notifications

• Appointment reminders

• Dispatch notifications

• Technician arrival updates

• Service updates

• Job-completion surveys

• Other customer-care communications

Before obtaining verbal consent, the customer will be informed that:

• Message and data rates may apply.

• Message frequency may vary.

• Consent is not a condition of purchase.

• The customer may text HELP for support or additional information.

• The customer may text STOP to unsubscribe at any time.

• Once an opt-out request is processed, no further messages will be sent unless the customer later provides renewed consent.

• The customer’s telephone number and SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

• The Privacy Policy and SMS Terms & Conditions are available at https://americanpha.com/privacy/.

We may maintain records of verbal consent, including the date, time, telephone number, method of consent, and the employee or representative who received the consent.

SMS Terms & Conditions

By opting in to receive text messages, you agree to receive informational, transactional, customer-care, and marketing SMS or MMS messages from American Plumbing, Heating, Cooling & Electrical at the telephone number you provide.

Messages may include billing notifications, appointment reminders, dispatch notifications, technician arrival updates, service updates, job-completion surveys, maintenance reminders, and promotional communications.

Messages may be sent using an automatic telephone dialing system or other automated messaging technology.

Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply.

To unsubscribe, reply STOP to any message. No further messages will be sent after your opt-out request is processed unless you later provide renewed consent. You may also use an unsubscribe link where one is available.

For assistance, reply HELP, call 970-748-8667, or email Office@aphsolar.com.

Mobile carriers are not liable for delayed or undelivered messages.

Your telephone number, SMS opt-in information, and consent records will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Information may be shared with vendors that provide SMS delivery, telecommunications, dispatch, customer relationship management, customer support, or other services necessary to operate the messaging program.

Our collection and use of information through the messaging program are also governed by this Privacy Policy.

Information Sharing and Disclosure

We do not sell your personal information.

We may disclose personal information to trusted third parties when reasonably necessary to operate our business, provide requested services, or meet legal obligations, including:

• Scheduling, dispatch, and customer relationship management providers

• Payment processors and financial service providers

• Website hosting, analytics, and technology providers

• Email and SMS communication providers

• Manufacturers, suppliers, subcontractors, and service partners

• Professional advisers, including attorneys, accountants, insurers, and auditors

• Government agencies, courts, regulators, or law-enforcement authorities when required by law

• A purchaser, successor, or other party involved in a merger, acquisition, financing, reorganization, or sale of some or all of our business assets

Service providers are authorized to use personal information only as necessary to provide services on our behalf or as otherwise permitted by law.

SMS consent, SMS opt-in information, and telephone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes.

Website Analytics

We may use Google Analytics and similar technologies to understand how visitors interact with our website.

These tools may collect information such as:

• Pages visited

• Time spent on the website

• Device and browser information

• Referring websites

• General geographic information

• Website interactions

We use this information to evaluate website traffic, improve website performance, and enhance the customer experience.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, server sessions, and similar technologies to:

• Keep the website functioning properly

• Remember user preferences

• Understand how visitors use the website

• Measure website and advertising performance

• Improve website functionality

• Support website security

• Personalize content and communications

Cookies are small files stored on your device. You may manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, manufacturers, financing providers, or other external services.

We do not control the privacy or security practices of those third parties. This Privacy Policy does not apply to information collected by an external website or service.

You should review the privacy policy of each third-party website before providing personal information.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services

• Maintain customer, service, warranty, and financial records

• Fulfill the purposes described in this Privacy Policy

• Resolve disputes

• Enforce agreements

• Meet legal, regulatory, insurance, tax, and accounting requirements

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Data Security

We use reasonable physical, administrative, organizational, and electronic safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, communication system, or method of electronic transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of promotional emails

• Opt out of text-message communications

• Ask questions about how your personal information is used or disclosed

To submit a privacy request, contact us using the information listed below.

We may need to verify your identity before completing a request. Certain information may be exempt from access, correction, or deletion when retention is required or permitted by law, including records needed for warranties, payments, fraud prevention, legal compliance, service history, or dispute resolution.

You may opt out of promotional emails by clicking the unsubscribe link included in the email.

You may opt out of text messages by replying STOP.

You may manage certain cookies through your browser settings.

We will not discriminate against you for exercising privacy rights available under applicable law.

Children’s Privacy

Our website and services are intended for adults seeking residential or commercial services.

We do not knowingly collect personal information directly from children under the age of 13. If we learn that personal information from a child under 13 was collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, messaging programs, or legal obligations.

When changes are made, we will post the revised Privacy Policy on this page and update the “Last Updated” date.

Continued use of our website or services after a revised Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

American Plumbing, Heating, Cooling & Electrical
5 Murray Road, Unit C-3
Edwards, CO 81632

Phone: 970-748-8667
Email: Office@aphsolar.com
Website: https://americanpha.com